CutScaleMissed Call Recovery for UK Dental Practices
When your team is with a patient and the phone goes unanswered, the caller gets a friendly text within seconds. They reply, an AI offers appointment times, and your team sees every missed call and its outcome in one list.
Why missed calls cost a dental practice patients
Most callers who reach voicemail do not leave a message. They ring the next practice on the list. A new patient enquiry that goes unanswered is often a patient you never hear from again.
Calls go unanswered for ordinary reasons: the receptionist is checking a patient in, the phone rings at lunchtime, or two people call at once. It is rarely a staffing failure, it is a one-line phone system meeting a busy day.
How it works
- 1
A call is missed
Your phone system tells us the call was not answered. We never need to touch how you answer calls today.
- 2
A text goes out in seconds
The caller receives a short, friendly message in your practice's name, such as: Sorry we missed you, how can we help?
- 3
The patient replies
An AI assistant answers questions about opening hours, treatments and prices, and offers real appointment times.
- 4
Your team stays in control
Every missed call, reply and booking appears in one list. Anything personal or urgent is passed to a person.
What is included
- Instant text-back for every missed call, including evenings and weekends
- Replies handled in your practice's tone of voice
- Appointment times offered from your own diary
- One shared list of missed calls and their outcomes
- Urgent or unusual messages flagged for your team
- Setup around your phone system and opening hours
Who it is for
Practice owners and managers who know the front desk cannot answer every call, and who want fewer lost enquiries without hiring more reception staff.
Questions about missed call recovery
Does it work with our existing phone line?
We check this in the free audit. We build around your current phone system and tell you plainly if something needs a workaround.
Will patients know they are texting an AI?
We recommend being open about it, and the first message can say so. You review all wording before anything goes live.
What about patients who do not want texts?
Opt-out handling is part of the setup, and we build with UK GDPR and PECR in mind. We agree the wording with you.
How long does setup take?
Most single services are live within one to three weeks, and you review a working version before it speaks to a patient.